The more you feed into someone's bad habit, the more it is ingrained. When someone constantly replies to you "what?" or "really did that happen" and you answer that it cements in the horribleness of its existence.
STOP saying "I already told you this." It doesn't help anyone. Note it and move on - or don't move on. And don't demean the person. They clearly don't remember it - whether intelligence, focus, mental decline, etc.
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